Overview
Our refund and returns policy lasts 2 days. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We strive to deliver quality products to our customers. However, if the candle is delivered damaged or not functioning as described, you will be requested to email info@paxlifestyle.com describing the problem along with the necessary images and you will be asked to return the candle(s) to the company.
To complete your return, we require a receipt or proof of purchase. The company currently does not have a refund policy.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@paxlifestyle.com and send your item to 1026 A, Phase 9 DHA Lahore.
Shipping returns
To return your product, you should mail your product to 1026 A, Phase 9 DHA Lahore.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@paxlifestyle.com for questions related to refunds and returns.
